Last updated: 08/06/2025

Your privacy is important to us. This policy explains how Hotel Monika collects, uses, stores, and secures personal data in connection with our website and services.

1. Collection of Personal Data
You can visit our website without providing any personal information. We only collect personal data when you:
•    Fill in a form (such as online check-in or contact form),
•    Make a reservation,
•    Send us an email or call us.
The data we may process includes: name, address, phone number, email address, date of birth, identity details, payment information, and preferences regarding your stay.

2. Purposes of Processing
We process your data solely for the following purposes:
•    Managing your reservation and stay,
•    Carrying out your online check-in,
•    Customer communication (before, during, or after your stay),
•    Fulfilling legal obligations (such as registration requirements),
•    Improving our services,
•    Marketing purposes, only with your consent.

3. Legal Basis
The processing of your data is based on:
•    The performance of a contract (reservation),
•    Your consent (e.g., newsletter),
•    A legal obligation (tourist registration),
•    Our legitimate interests (customer service, website improvement).

4. Cookies and Tracking
Our website uses cookies to enhance your user experience. Cookies collect information about your browser, IP address, visited pages, etc. You can refuse cookies via your browser settings.

5. Sharing with Third Parties
Your data will not be shared with third parties unless:
•    It is necessary for the execution of your reservation (e.g., booking platform),
•    We are legally required to do so,
•    You have given explicit consent.
We never sell your data to third parties.

6. Security
We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

7. Your Rights
You have the right to:
•    Access, correct, or delete your personal data,
•    Object to processing,
•    Withdraw your consent,
•    Request data transfer (data portability).
To exercise these rights, send an email to [email address] with a copy of your ID.

8. Retention Period
We do not retain your data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required (e.g., accounting obligations).

9. Changes
We may update this privacy policy. The most recent version is always available on our website.

10. Contact
Hotel Monika
Hoogstraat 127
info@hotel-monika.be
089 61 20 33

For questions or complaints, you may also contact the Data Protection Authority:
www.gegevensbeschermingsautoriteit.be